Placing an Order
We accept payment via PayPal. Don't worry if you don't have a PayPal account - you can still checkout using a Guest account. When the PayPal screen opens, just click the "Don't have a PayPal account" button and you'll be able to pay with a debit or credit card.
PDF patterns: your pattern will be available for download from your account page in the My Downloadable Products section as soon as payment is processed. You can download your pattern as many times as you wish. You will receive an email from mrs-h.com once your order is processed.
Paper patterns: your pattern will be dispatched within 2 working days, by Royal Mail 1st Class if it is a small order and by courier for larger orders.
Retreat ticket orders: Information Packs with full details of your retreat and copies of the retreat patterns will be dispatched one month prior to your retreat date.
Returns and Cancellations
PDF patterns: Due to the nature of digital goods, we may be unable to refund purchases once downloaded.
Paper patterns: The Consumer Contracts Regulations 2013 gives you a right to cancel your order within 14 days of the day after receiving your goods. You can return your paper patterns to us for a full refund if you notify us by email within this period that you wish to change your mind and cancel the contract. Patterns must be received within 14 days of your email to cancel your order, and the patterns must be unused and in the original packaging. You are responsible for paying the return postage. We will refund you the cost of your paper pattern and cost of delivery (excluding the supplementary costs arising if you choose a type of delivery other than the least expensive standard delivery offered by us) within 14 days of receiving the returned goods. We will make the refund using the same method which you used to pay.
Retreat tickets: If you cancel more than 4 weeks before the retreat, you will receive a full refund (minus Paypal fees). If you cancel less than 4 weeks before the retreat you will not receive a refund. We may be able to help you to find someone to transfer your ticket to if you are unable to attend less than 4 weeks before the retreat.
If you have any problems with ordering please contact us.
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