What payment methods do you accept?
We accept payment via PayPal. Don't worry if you don't have a PayPal account - you can checkout as a guest and pay by debit or credit card via PayPal.
What if I change my mind?
The Consumer Contracts Regulations 2013 which governs online shopping in the UK allows purchasers a 14-day cooling off period. During this period we are unable to supply digital goods for download unless you agree to waiver the cooling off period. This agreement is given by you during checkout. However, we want you to be satisfied, so if you change your mind before downloading your order or if you're at all unhappy with the pattern please email us and we'll do our best to help you.
You can notify us you wish to cancel your Paper pattern order within the 14-day cooling off period and return the pattern(s) for a refund. For more information, please see the terms and conditions.
If you cancel your retreat ticket more than 4 weeks before the retreat, you will receive a full refund (minus Paypal fees). If you cancel less than 4 weeks before the retreat you will not receive a refund. We may be able to help you to find someone to transfer your ticket to if you are unable to attend less than 4 weeks before the retreat.
How do I get my PDF pattern?
You can download your pattern by going into your account, going into the My Downloadable Products section and choosing to download the file. This should be available immediately but you'll receive an email to confirm your order has been completed successfully.
How many times can I download my PDF pattern?
You can currently download your pattern as many times as you wish.
What should I do before starting my project?
For PDF patterns, we advise you to print out the test square in the pattern to ensure that your printer is printing at the correct size before cutting out. If the PDF isn't printing at the correct size, we have some tips on how to adjust your printer here.
We also recommend that you read the pattern through before starting.
What if I run into difficulties?
Sometimes it feels like everything's going wrong. In these instances, take a break, eat some chocolate and come back with a fresh mind. If you're struggling with aspects of the pattern you can either join Mrs H's group on facebook for help from Mrs H and other sewing enthusiasts or email us.
Can I sell my projects?
You may sell individual finished items handmade by you using this pattern. Use for mass production or contracting a third party to produce the items is prohibited. If you decide to sell items that you have made from this pattern, please include a credit back to 'Sewing patterns by Mrs H' on your listing.